FAQ

All questions

Shipping policy

Shipping cost

FREE shipping for all orders over $100. Domestic flat rate shipping for orders under $100 is $8.00.

Notice

We ship to all U.S. states. Please note that we do not deliver to P.O. Boxes, APO/FPO addresses and select U.S. Territories.

Shipping provider

We use USPS as our shipping provider

Shipping and handling speed

Same-day shipping for orders placed on weekdays by 12:00pm EST (excluding holidays). Orders placed after 12:00pm EST or on holidays will be shipped the following business day. Orders placed on weekends will ship on Mondays (excluding holidays).

Our warehouse is located in New York and delivery time depends on your location. You can typically expect to receive your order 1-3 business days after it has shipped.

Delays

If you have not received your order within 3 days of the ship date, contact us at hello@sadvent.com with your order number and date of purchase or use the site’s live help feature.

Return shipping

Please read our Return and Refunds (all I need to know) section for information about returns.
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